[Chugalug] Comcast internet/phone

[Sidney Hale]

It's no offense to you Gary, but you have to admit that corporate policy has
tied the hands of many good ppl working at Comcast. I remember the days when
you could call support and they would actually transfer you to tech support.
Those days are long gone though.

On Thu, Feb 26, 2009 at 9:19 AM, Gary Hasty <ghasty at hastypudding.com> wrote:

> Guess it's a conflict for me to answer this one.
>
> Sent from my iPhone
>
>
> On Feb 26, 2009, at 8:53 AM, "Ed King" <chevyiinova at bellsouth.net> wrote:
>
>  We recently choose Comcast for internet and phone service for our new
>> office.
>>
>> Two different tech guys came out to install each service.  The dude who
>> installed the internet service got here at 9:15am on Saturday and at 4:1=
5pm
>> we still did not have an internet connection.  He said he'd come back on
>> Monday, and asked me what time I'd prefer, I said "8am!".  On Monday at =
8:30
>> I called him and ask "where are you?!" and he gave me some sob story abo=
ut
>> popping a tire on his van on Sunday, and how he needed to change the tire
>> and then run by the "tire store" to get another tire, and then he'd be
>> "right on over".  It wasn't until 10:30am on Monday that we got our inte=
rnet
>> connection. Sheesh.  Needless to say, I'm not impressed.
>>
>> Also, we got a static ip with our package, but I was told that I could n=
ot
>> login to the router and configure any sort of port forwarding on my own.=
  If
>> I wanted the router reconfigured, I'd have to call Comcast support.  Is =
that
>> true?  That sounds rather inconvenient to have to call them every time I
>> want to make a change.
>>
>> Yesterday the phone tech came out and hooked up our phone service.  At
>> first I was relieved to see a different tech guy than the one who came on
>> Saturday, but it didn't take me long to realize that this guy wasn't any
>> better.  He installed the phone hardware, and said something to the effe=
ct
>> of "ok, you got a dialtone, that's the end of my service" and then he le=
ft
>> before we could actually wire up a phone and test it.  So we splice in a
>> single phone and indeed, we got a dialtone, but that's it.  We can not d=
ial
>> out, or receive incoming calls.  We called the tech guy to come back and=
 he
>> never showed up yesterday, so he had better get here today.
>>
>> Did we make a colossal mistake by using Comcast as our service provider?
>>
>> Ed
>>
>>
>>
>>
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-- =

"Work out your salvation in fear and trembling." Philippians 2:12

The history of liberty is a history of resistance. The history of liberty is
a history of limitations of governmental power, not the increase of it.
~ Woodrow Wilson
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